Appointment Setter

Hometown Contractors, Inc. is a full-service home improvement company that has been in business for over 20 years! We are one of the largest home improvement companies along the Gulf Coast and rapidly growing! Hometown is committed to offering great quality products and service to homeowners across the Southeast. We are committed to being known as the home improvement company of professionals that exude excellence in the services we offer.

We are seeking a dependable, results-driven, and detail-oriented Appointment Setter for our Call Center in Pace, FL. The ideal candidate will be driven to exceed and excel within a Call Center environment. This individual should thrive in a high-volume, fast-paced environment! This position is not eligible to work from home or remote in any way.

We are looking for Appointment Setters that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively assisting customer inquiries, setting appointments for free in-home consultations, and keeping customer satisfaction at the core of every conversation.

As an appointment Setter, you will contact leads, both inbound and outbound, to explain the products and services we offer to gauge the interest of the potential client. Answer preliminary questions homeowners have to determine if we are able to help them with their home improvement project and schedule free in-home consultations for our sales team.

Mission Statement

Hometown Contractors, Inc. is a locally owned and operated company built on a solid foundation of core principles. It was founded with a passionate sales spirit and drive to bring large company professionalism, technology, best practices, and strategic development to a small family-owned business environment. It is our mission to provide the best home improvement experience through our exclusive full-service concept. We achieve this by focusing on our customers and employees, which in turn supports our local communities. We strive to build a positive team of high performers with a family spirit; to care for and to challenge each other to raise the bar for excellence in providing high quality products and services to our communities.

Vision Statement

Our vision is to be the benchmark that all homeowners use when choosing their next home improvement company. At Hometown Contractors, Inc., we take great pride in our core company values and our exclusive full- service business concept. We strive to provide the best customer service experience from start to finish as we are a customer focused, results driven and value driven company. Hometown is committed to grow by adding more satellite offices stretching out geographically and continue to offer our great products and exclusive full-service concept to homeowners across the Southeast. As we continue to grow, it is our goal to continue to learn using technology as a tool and resource for best practices within our industry. We are committed to being known as the home improvement company of professionals that exude excellence in the services we offer.

Responsibilities

• Handle large amounts of inbound and outbound calls in a timely manner, 100-150 calls per day.
• Schedule free in-home consultations for our Design Consultants
• Goal is to maintain a full calendar every day.
• Answer preliminary questions on the products and services we offer.
• Record customer and potential customer information accurately
• Build sustainable relationships by following up with customers.
• Frequently attend educational training to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Desired Skills

• Previous experience in a customer support or scheduling role
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively.
• High school degree required; college degree preferred.

Benefits

• Paid Time Off: 6 days (48 hours) per year
• Holiday Pay: 6 days (48 hours) per year
• 401K: Eligible after 1 year of employment (company will match up to 4%)
• Health Insurance: Plans paid up to 50%

Salary (in USD)

$14 to 16 Per Hour